Privacy Policy
Last updated: February 2026 · Xigro Co Limited
Our commitment: We collect only what's necessary to deliver your eSIM. We do not sell your personal data to third parties.
1. Who We Are
SimRyoko is operated by Xigro Co Limited, a company incorporated in Hong Kong. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (simryoko.com) and services.
2. Information We Collect
Information you provide:
- Email address — required to deliver your eSIM QR code and order confirmations
- Payment information — processed securely by our payment providers (Paddle, Stripe); we do not store card details
Information collected automatically:
- IP address and browser type (for fraud prevention and security)
- Pages visited and time spent (via anonymized analytics)
- Cookies (see Section 7)
3. How We Use Your Information
- To process your order and deliver your eSIM QR code
- To send order confirmations and support communications
- To prevent fraud and ensure payment security
- To improve our website and services
- To comply with legal obligations
We will not send you marketing emails without your explicit consent.
4. Data Sharing
We share your data only with:
- Payment processors (Paddle, Stripe) — to process payments securely
- eSIM network providers — your email and order details are shared with our authorized wholesale eSIM distributor to fulfill your order
- Email service providers — to send you your eSIM delivery email
- Legal authorities — if required by law or to protect our rights
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
5. Data Retention
- Order records (email, product, payment status) are retained for 7 years for accounting and legal compliance purposes.
- You may request deletion of your data by contacting us. Note that we may be required to retain certain records by law.
6. Data Security
We implement industry-standard security measures including:
- HTTPS encryption for all data in transit
- Encrypted storage of sensitive order data
- No storage of payment card details (handled entirely by PCI-DSS compliant processors)
7. Cookies
We use essential cookies to:
- Remember your cart and session state
- Prevent fraud (payment provider cookies)
We do not use tracking cookies for advertising. You can disable cookies in your browser settings, but this may affect site functionality.
8. Your Rights
You have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your data (subject to legal retention requirements)
- Objection — object to processing of your data
To exercise these rights, contact us at xilixi@xigrocoltd.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or requests: